Privacy Policy

Lasted updated 7 January 2023

This Privacy Policy sets out how we deal with the information we collect from you when your visit and purchase from our site, www.soapandanchor.com.

What Information is Collected and Why

This website is hosted by Squarespace who collects personal data when you visit this website, including information about your browser, network and device; web pages you visited prior to coming to this website; web pages you view while on this website; and your Internet Protocol (IP) address. Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

So that this website can be properly displayed to visitors, it uses font files from Google Fonts and Adobe Fonts, which means that servers where the font files are stored may receive personal information about you, including information about your browser, network, or device; and your IP address.

When you buy something on this website, we collect personal information such as your name, address, telephone number, email address, billing and shipping information, credit card details, banking information and purchase history. We need this information to fulfil your order and in case we need to contact you to discuss your order.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

This website also uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. Cookies vary from site to site depending on the features it uses. For information about the cookies dropped on your device, visit The Cookies Squarespace uses.

Functional and required cookies are necessary cookies and are always used because they allow visitors to navigate and use key features on the site, such as Shopping cart and checkout, and URL redirects.

Although Squarespace uses analytics and performance cookies to view site traffic, activity, and other data, these analytics and performance cookies are disabled on this site even when you acknowledge our cookie banner.

As well as your name, email and contact details, other personally identifiable information we collect about you includes comments, feedback, reviews, and recommendations.

This non-personal and personal data is collected not only for the reasons listed above, but also to provide and operate the services; to provide you with ongoing customer assistance; to be able to contact you with general or personalised service-related notices; to produce data which we or our business partners may use to provide and improve our services; and to comply with any applicable laws and regulations.

How Your Personal Information is Stored, Used, and Disclosed

Our website is hosted by Squarespace who provides us with the online platform from which to sell our products and services to you. Your data may be stored through Squarespace’s data storage, databases, and general applications. Squarespace stores your data on secure servers behind a firewall. By consenting to our Terms and Conditions and making a purchase from our website you are agreeing for Squarespace to use your data in accordance with its privacy policy.

For our payment gateways, we use PayPal and Stripe, both of which are PCI-DSS (Payment Card Industry Data Security Standard) compliant. When you make a purchase from our website, we collect payment information. By making a purchase from our website you agree to PayPal and Stripe using your data in accordance with their privacy policies. You can find out more about the privacy policies of Stripe and PayPal here: Stripe and PayPal.

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party site or services.

We don’t keep mailing lists, nor do we ask you to join one when you visit our site.

We may use any review you leave on this site in marketing content on social media and elsewhere. Reviews left on Soap and Anchor’s Etsy site may be incorporated into this site and used in marketing content on social media and elsewhere.

We will keep your information for as long as we deem necessary.

How We Communicate With You

We will email you with messages about your order. For example, to confirm a purchase you’ve made, or to let you know your order has shipped. Please note that it’s not possible to unsubscribe from these order/dispatch confirmation emails.

We may also need to email you to discuss your purchase, for example, to help with any problems relating to your purchase; or as otherwise necessary to oblige with any applicable laws or agreements we may have with you. We will contact you by email and/or postal mail.

We may update this Privacy Policy from time to time and will let you know of any material change on our website, prior to the change becoming effective, and update the ‘Last Updated’ date at the top of this Privacy Policy.

Please review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective the date they are posted on this page.

If you have any questions about this Privacy Policy, or if you would like to access, correct, amend, or delete any personal information we hold about you, please email hello@soapandanchor.com or write to us at Soap and Anchor, Eversleigh House, Lane End Road, Bembridge, PO35 5SZ, UK.