Last updated 7 March 2026
Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website, www.soapandanchor.com
What Information is Collected and Why
Website Hosting
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including information about your browser, network, and device; the web pages you visited before coming to this website; the web pages you view while on this website; and your Internet Protocol (IP) address.
Squarespace requires this data in order to run the website and to protect and improve its platform and services. Squarespace analyses this data in a de-personalised form.
Website Fonts
To ensure the website displays correctly, it uses font files from Google Fonts and Adobe Fonts. This means that servers where the font files are stored may receive personal information about you, including information about your browser, network, device, and IP address.
Purchases and Orders
When you buy something on this website, we collect personal information such as your name, address, telephone number, email address, billing and shipping information, payment details, and purchase history.
This information is required in order to process and fulfil your order and to contact you if necessary regarding your purchase.
During checkout, the site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to improve your checkout experience.
Cookies
This website uses cookies and similar technologies. Cookies are small text files that download to your device when you visit a website. Cookies vary depending on the features used by a website.
For information about the cookies used by Squarespace, please visit:
Functional and required cookies are always used because they allow visitors to navigate the website and use essential features such as the shopping cart, checkout, and URL redirects.
Although Squarespace provides analytics and performance cookies to measure site traffic and activity, these cookies are disabled on this website and are not used.
Additional Information You Provide
We may also collect information that you choose to provide, such as comments, feedback, reviews, or recommendations.
Why We Process Your Information
We collect and process personal and non-personal data in order to:
operate and maintain our website
process and fulfil orders
provide customer support
communicate with you regarding your order or enquiries
improve our website and services
comply with legal and regulatory obligations
We process your personal information where it is necessary to fulfil a contract with you (such as processing and delivering your order), where it is required to comply with legal obligations, or where it is necessary for our legitimate interests in operating and improving our business and services.
How Your Personal Information is Stored, Used, and Disclosed
Our website is hosted by Squarespace, which provides the online platform that allows us to sell our products and services to you.
Your data may be stored through Squarespace’s data storage, databases, and general applications. Squarespace stores your data on secure servers protected by a firewall. By making a purchase from our website, you acknowledge that your data may be processed by Squarespace in accordance with its privacy policy.
Payment Processing
Payments are processed through PayPal and Stripe. Both providers comply with the Payment Card Industry Data Security Standard (PCI-DSS).
By making a purchase on this website, you agree that PayPal and Stripe may process your payment information in accordance with their respective privacy policies:
Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that website. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
Reviews
We may use reviews left on this website in marketing content, including on social media.
Reviews left on Soap and Anchor’s Etsy shop may also be incorporated into this website and used in marketing content.
Mailing Lists
We do not operate mailing lists, nor do we ask visitors to join one when they visit this website.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or regulatory requirements. In some cases, we may be required to retain certain information for longer periods in order to comply with legal or tax obligations, such as HMRC record-keeping requirements.
How We Communicate With You
We will email you with messages relating to your order, such as order confirmations or dispatch notifications. It is not possible to unsubscribe from these order-related emails.
We may also contact you by email or postal mail if necessary to discuss your order, assist with any issues relating to your purchase, or comply with legal obligations.
Privacy Policy Updates
We may update this Privacy Policy from time to time. Any material changes will be announced on our website before they take effect, and the “Last Updated” date at the top of this page will be updated.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, or if you would like to access, correct, amend, or delete any personal information we hold about you, please contact us: hello@soapandanchor.com or write to: Soap and Anchor, Eversleigh House, Lane End Road, Bembridge PO35 5SZ United Kingdom.