FAQs

Is there lye in the soap?

Yes - all soap is made using lye (sodium hydroxide), but don’t worry: once the soap has fully cured, all the lye has turned into soap and none remains in the finished bar.

Why isn’t lye listed on the ingredients label?

Soap labels show what’s in the final product. Since the lye has transformed during the soapmaking process, we list the ingredients that remain - and, on our 90g soap bars, we include easy-to-read names alongside INCI* so you know what’s in your soap.

*Standardised and systematic naming convention to identify ingredients used in cosmetics.

Why is there sometimes a white powdery layer on the soap bar?

That’s called soda ash, and it’s a harmless by-product that can form when soap meets air as it cures. It’s perfectly harmless and will rinse away when you first use your soap. It’s one of the hallmarks of handcrafted soap.

Why does handmade soap go soft?

Handmade soap can soften if left in standing water or high humidity. To help it last longer, keep it dry between uses - a draining soap dish helps. Putting the soap aside for a few days will help it drain and harden up.

Why isn’t the fragrance in the soap very strong?

The fragrance often ‘wakes up’ once you start using the soap. Essential oils in cold-process soap can seem mild at first, but usually become more noticeable when the soap bar is lathered.

How soon should I use the soap after buying it?

You can use the soap as soon as you like, but you might notice the bar gets firmer and creamier as it ages. Some people even prefer the feel of a well-seasoned bar! If you do want to keep your soap bar for a while before using it, it’s best to store it in a cool, dark place away from extreme temperatures and sunlight.

Why aren’t all the bars identical?

Each soap bar is cut by hand, and small variations in size and shape are part of the charm of handmade products. We always make sure each bar meets or exceeds the stated weight.

Do your shampoo and conditioner bars use surfactants?

We use plant-derived surfactants that help clean and condition the hair. These ingredients have been processed for safety and effectiveness, and they help the product perform well without harsh detergents.

Are all your products palm oil-free?

All soaps, skin balms, and body oils are palm oil-free. Our shampoo bars, conditioner bars, and lotions contain sustainably sourced palm derivatives when necessary - we aim for the best balance of performance and ethics.

How long will it take to receive my order?

We aim to dispatch your order within 1-2 working days once payment is cleared. If your order includes body oil, it may take a little longer as we like to make this fresh to extend its shelf life.

Do you offer free shipping?

Orders over £25 qualify for free shipping. Enter Freeship25 in the ‘Gift or Discount Code’ box at checkout, then click ‘Apply’.

Can I send my order directly to someone as a gift?

Yes! Just enter the recipient’s name and address at checkout and let us know if you’d like a note included (use the box provided on the checkout form).

Do you sell your products in any shops?

Yes - we’re stocked in several Isle of Wight stores. If you’d prefer to see products in person, check our shop list below.

Sea~room, Bembridge Village

Isle of Wight Candles, Cross Street, Ryde

Magpie Blu, Ventnor

Fox & Robin, Yarmouth

Nervous Wreck Designs, Cowes

Wildheart Animal Sanctuary, Sandown